App Store · Play Store · 5 Markets

AppLens

Know what your users think
and exactly how to improve your app.

AI-powered. Pulls from App Store + Play Store.
Analyzes reviews across your key markets.

5 markets
2 stores
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1 selected
Analyzing Airbnb across 1 market
~90 days
🔍
Analyzing Airbnb
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0% complete
✈
Airbnb
🍎 App Store ▶ Play Store 🇫🇷
🍎
App Store  all time
★ 4.2
▶
Play Store  all time
★ 4.0
🍎 App Store
90-day avg
★ 3.8
0.4 vs all time
Trending down
▶ Play Store
90-day avg
★ 4.1
0.1 vs all time
Trending up
Reviews analyzed
248
Last 90 days
France · All ratings
Rating distribution
App Store
Play Store
5★
50%
50%
4★
14%
20%
3★
8%
10%
2★
10%
8%
1★
18%
12%

😤 Why users are frustrated

Top issues surfaced from 1★ and 2★ reviews

5 issues found
App crashes on login
Critical
Users are unable to log in after the latest update : the app freezes or crashes on the login screen, making it completely unusable.
47 reviews
Refund requests ignored
Critical
Multiple users report refund requests denied or left unanswered for weeks, with no clear escalation path or resolution.
38 reviews
Poor customer support
High
Support responses are described as generic, slow, and unhelpful : especially for billing issues and account access problems.
31 reviews
Search filters reset unexpectedly
High
Filters (dates, price range, location) are wiped when navigating back, forcing users to re-enter their criteria repeatedly.
22 reviews
Misleading listing photos
Medium
Property photos frequently don't match reality, leading to disappointed expectations and frustrated reviews post-stay.
17 reviews

✅ What's working well

Top themes from positive reviews

Wide selection of properties
Users consistently appreciate the variety of listings across all destinations and price ranges.
94 reviews
Smooth booking experience
The booking flow is frequently praised as intuitive, fast, and reliable for the majority of users.
71 reviews
Reliable host communication
Many users highlight positive interactions with hosts and the ease of the in-app messaging system.
43 reviews
Source
Country
Rating
Date Source Country Rating Review